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FAQ

Custom Cake Toppers FAQ's. These should help you find the additional information you require - if you can't find the answer to your question, don't hesitate to contact us.

 

Yes, If you can imagine it, we can make it. Just give us your detail comments and photos, we can sculpt anything as long as you can imagine. see our fully comstomized section.

Also for the Past Sample Bodies, We can change the clothing colors, remove/add extra item such as sunglasses and hats.

 

You have the shipping option on order page to select the time frame to receive your item. if you need to receive the custom cake toppers fast, We can make and deliver it within 5 days.

We ship all our cake toppers dolls via Fedex/ DHL, you may get the doll in 2-4days after ship.

We send photos to you during production for approval, If any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job.

 

Our single custom cake topper dolls start at $79 and generally cost between $89-$109, including standard delivery. A few of the more intricate dolls (custom-body doll, car, motorcycle, pet) are more expensive. We charge small additional fees of $3-$7 for add-on items like tattoos, glasses and hats.

 

Free, Any small add-ons not listing on our website are free, you can write your specific on the comment.

 

Yes, we will offer a discount on shipping for combine shipments.

 

Yes, we offer quantity discounts. Please visit our discount information page or email us for a quote and let us know how many copies you will need. The discount level will increase with the quantity ordered.

 

Generally, we need just 2 good quality and clear photographs of the individual needed to be sculpted on the cake toppers – 1 front-view and 1 side-view.

The output of the cake toppers depends on the quality of the photograph. Therefore, we always recommend that the photograph should have a smiling face or with some unique facial expression. We strongly advise against sending us wedding photos or artistic photos that use soft lenses, but lack in facial details.

We accept all picture formats but prefer .JPG and .GIF files. However, should you want a head to toe full custom design, we will need a body shot or body position or pose photo.

 

WORLDWIDE! We ship products all Over the World – to well over 210 Worldwide destinations.

 

YES! After your order has been shipped, we will send you an email shipping notice, confirming that your package has been sent to you. The email will also provide you with a Tracking Number.

 



Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... refund and return base on the following conditions:
A, You may cancel your order and get full refund before we begin to custom made your cake toppers and show you the first proofs.
B, Once we begin your order, only 50% payment + shipping cost refund if you want to cancel your order - please understand that, it is a special Merchandise that we custom made for you.
C, We do care about your experience to order online with us, now, you can be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 24 hours, you can send it back to us (customer is responsible for return  shipping), and get refund after deducting the freight we paid.

 

Sculpted Head - we will hand sculpt the head to resemble the primary photo you attached to the order. At this time, you will be able to make any changes to the facial propertities, nose, mouth, skin texture, etc. Changes are done if necessary at no charge to you. Once you approve the item we continue to the next phase. Once approved, The head will be baked and no further changes to the face can be made.

Body Proof (if applies) - we will hand sculpt the body to resemble the order notes and or photo you attached to the order. At this time, you will be able to make any changes to the position, etc. Changes are done if necessary at no charge to you. Once you approve the item we continue to the next phase. Once approved, The body will be baked and no further changes to the body can be made.

Complete proof - during this stage, we will show you the finished product, during this phase and with all your previous feedback, most customers are happy and approve their doll to have it shipped. At this stage, only the logos can be changed as your doll is completely baked and can not be changed. We have to re-sculpt the head/body if you want to make any other changes at this stage, and we will charge $30 USD to re-sculpt a head/body.

We are always happy to discuss any questions you may have with any aspect of our service. Please email us with your query on  service@wecaketoppers.com

 

100% satisfaction guarantee. Proofs will be email to you for approval by each step. You can provide your opinion when reviewing the proofs, our sculptors will take your comment seriously and make the amendment the way you asked. By doing this, you can ensure the likeness of the custom cake toppers that you are receiving.