By Andrew Welsh
Shipping Policy
Shipping Time -- You have the shipping option on order page to select the time frame to receive your item. In most cases we can deliver your custom cake toppers figurines according to the time frame you seleted. We send photos to you during production for approval, if any delays in receipt of approval of the proof or changes to the proof are requested, additional time may be needed to complete the job. If you need the doll for a specific date, please allow more time then needed to ensure a prompt delivery in time for the event.
Please note: Saturday, Sunday and Holidays (National) such as Christmas, Thanksgiving, July 4th do not count within the delivery time.
Your production begins the following day after your photos and payment has been received. If you place your order Monday - the delivery time is XX days from Tuesday (excluding any Holidays). If the expected delivery date falls on a weekend day, your item will be received the following Monday.
All items must be signed for and we can not delivery to PO Boxes or APOS.
- Standard sculpting (ships within 2-3 weeks, proofing) Our standard option used for those who want the doll and have plenty of time to receive them. This option offers full proofs. Each proof throughout each stage (Cartoon (if applicable), Head & Hair, Color and Body (if applicable). You will see your doll created in the likeness of the photo you provided. you can assist our artists in making minor adjustments to perfect the look of your doll.
- Urgent sculpting (ships within 15 working days, proofing) This option allows for possibly all your proofs but to meet the time line, we may have to move past a proof stage to meet your demand. In most cases proofs will be received and approved within the time frame. You are allowed to make changes to proofs, but keep in mind that can add upto 3 days per complete change, Otherwise, additional time may be needed to complete the job.
- Super urgent sculpting (ships within 10 working days, proofing) We still provide proofs for this option. Like our Urgent option, you should give us your feedback fast.
- Wow, I need it now (ships within 5 working days, no proofs) Our fastest option for the person who just cannot wait. This option is very fast, we will provide no proofs for this option. Keep in mind - we are very good at sculpting our dolls to look like the photos we are given. The quality of the photo assists us in making the sculpt. The success of our dolls is that we allow the proofs to be received, amended and or changed based on your feedback. When utilizing this option, we need to waive the proofs making the dolls resemble how we think they should, not with your feedback. Our satisfaction rate on this option is 70-90%. This is due to the ability for you to tell us crucial feedback in the creation.
We ship all the custom cake toppers figurines via FedEx/UPS, we will provide a tracking number. All items are shipped from our factory which is located in China. you may get your custom cake toppers figurines within 2-5 days after shipped.
Return Policy
Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking... refund and return base on the following conditions:
A, You may cancel your order and get full refund before we begin to custom made your cake toppers and show you the first proofs.
B, Once we begin your order, only 50% payment + shipping cost refund if you want to cancel your order - please understand that, it is a special Merchandise that we custom made for you.
C, We do care about your experience to order online with us, now, you can be protected by our " "0" risk order online policy " -- If you find it not as described when you get your package in hand within 48 hours, you can send it back to us (customer is responsible for return shipping), and get refund after deducting the freight we paid.
Shipping and Damage Claims
As we try to avoid damages with extreme care within our packing, sometimes damage can occur. All claims for shipping damage must be filed by the recipient with Wecaketoppers Creation in writing within three days of receipt, including sending digital photographs of the damaged product, box and packing material to us at info@wecaketoppers.com.
We won't be liable for any damages which have not been report timely.
All our merchandise is carefully packaged for shipment in approved packing boxes along with custom fitted Styrofoam and or clam shell inserts. Wecaketoppers Creation will remake the damaged products at its sole discretion if breakage was caused by neglect in our packing process. If this is the case, we will ship the replacement product to the customer within the posted standard order delivery time on the website (where the new remake order is considered received on the date when the shipping damage claim has been recognized by Wecaketoppers Creation).
If the damage photos do not show us a clean break or more information is required from our quality control team, you may be required to mail back the damaged doll at your sole expense. If this request is made, please ensure to include your order information within that package as well as on the main shipping box.
Please obtain the proper tracking information as well as we can follow your return properly.
